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Definition and impact

Business Process Management is a collective term for several methods that are dedicated to the strategic alignment plus the development and improvement of business processes. This definition is independant from the used technologies, so BPM is not necessarily connected to IT-matters.

The impact of BPM is stronger, the more complex your organization is and the more information-centric, repeating business operations exist. There you can increase the transparency, performance and agility of your organization significantly with BPM. Big banks and insurance providers are typical BPM-Users, while a creative media agency with 3 employees won’t get so much out of BPM. Between those you can find the medium-sized businesses that have ignored BPM so far, but could actually gain a big benefit of it.

BPM Basics Including OCEB Certification